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Frequently asked questions

Here you will find most common questions and answers about Chat and Pay

What is Chat and Pay and how do you use it?

Chat and Pay is a secure  WhatsApp based platform created by Glow Technologies. It lets you create and send bills to, and receive payments from, your customers.

How do I create my Chat and Pay account and start using it?

Simply message phone number +27673756802 by saying "Hi" or anything else and you will be guided through the process.

How do I unsubscribe?

You don't have to unsubscribe – you can simply stop using it. You won't be charged anything if you stop using Money Message. But your account will be eventually deleted after more than 30 days of inactivity. You can always set up new account later.

Who do you contact if you need help with Money Message

We have the most convenient customer support process. Type the letter ‘i’ in the chat box, state your issue and to start a conversation with an agent type in "Go". Chat and Pay customer support agent will connect with you.

How do I cancel the transaction?

Reply with ‘c’ in the chat to cancel a transaction.

How do I edit a transaction?

If you want to edit any information on a transaction, reply with ‘e’ in the chat.

You started a transaction but didn't complete it. Now what?

If you want to cancel a transaction, reply with ‘c’ to cancel in the chat. If you want to edit any information on a transaction, reply with ‘e’ to edit. You can also send ‘Hi’ to start a chat and ‘m’ to go to the main menu.

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What is the maximum amount that can be transacted in a day?

There’s no daily maximum amount, but bills are restricted to a maximum amount of R4,000 each and a total of R50,000 per month, up and until the platform is discontinued on 30 June 2023.

How long will it take for the money to show in your account?

Payments may take between 2-3 business days to show in your account, depending on your bank. You may expect delays on public holidays and weekends. Check that the correct bank details are saved on your Money Message business profile. For help with changing your details or to query your payment, reply with the letter 'i' in the chat to request agent support.

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